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The one refund condition
We issue refunds in one scenario: the Whyper loader will not run on your system and our engineers cannot make it work within 24 hours of you opening a support ticket. In that case, we refund your purchase in full. That is the entire refund policy. Anything else is not refundable.
What is not refundable
- Change of mind. The product is digital and delivered the moment a payment confirms. Read the page, talk to support in Discord, then buy.
- It runs but you stopped using it. Once the loader works on your system, the subscription is consumed as time passes. We don't refund unused time.
- Game-side bans. Whyper is a security and anti-detection product, not an insurance product. If your game account is banned for any reason, we don't reimburse the account, items, progression, or other costs.
- You broke the terms. Sharing keys, reselling, multi-accounting, or other breach of the Terms of Service voids the license without refund.
- HWID-related lockouts you caused. Repeated HWID resets beyond our fair-use limits or use on hardware that misrepresents its fingerprint.
Detection pauses (not refunds)
If our product is detected by the game's anti-cheat after you purchased, we pause your remaining time, ship a fix, and resume your key once the build is confirmed stable. Paused time does not burn against your subscription. We do not split or partial-refund remaining time during a pause; the time is restored, not paid back.
How to request a refund
- Open a ticket in the customer Discord within 24 hours of the issue. Link your account on the Connections page.
- Provide your purchase email, the transaction id, and a short description of what won't run. Our techs will troubleshoot first (loader logs, OS, anti-cheat presence, etc.).
- If we can't get it working within 24 hours, we issue the refund through the method you paid with: crypto goes back to the address you paid from (less on-chain network fees), PayPal goes back through the merchant who processed it. Confirmation usually takes one business day after we decide.
Disputes
Crypto transactions are final on-chain; there is no chargeback mechanism. PayPal payments are processed by third-party community merchants and remain subject to this Refund Policy. Refunds, when granted under this policy, are issued by us directly. Opening a PayPal dispute or chargeback instead of following the refund process above is treated as chargeback fraud, and we will permanently block the associated identifiers if we see it.
Contact
All refund and billing questions: open a support ticket in the customer Discord. Link your account on the Connections page.